FAQs

Answers to the questions we're most often asked. If you can't find what you're looking for, get in touch or book a consultation to speak with a consultant directly.

Every President Jewellers engagement ring begins as a hand-crafted silver prototype. Before a single gram of metal is cast, we produce an exact replica of your chosen setting — same proportions, same weight, same feel. You approve it, and only then do we cast your ring in your chosen metal. You receive progress updates at each stage, and your finished ring is delivered within [PJ_DELIVERY:7-14] of approval.

Every diamond we supply comes with a grading certificate from GIA, IGI or HRD — three of the world's leading independent gemological laboratories. The certificate documents the stone's cut, colour, clarity and carat weight to internationally recognised standards. Our GIA-qualified gemologists are available to walk you through any certificate before you commit.

Natural diamonds form over billions of years beneath the earth's surface. Lab-grown diamonds are chemically and physically identical, produced in a controlled environment. Both are real diamonds — the difference is origin and price. Lab-grown diamonds typically cost significantly less than natural stones of equivalent grade. Our gemologists can help you decide which is right for your budget and values.

White gold is yellow gold mixed with white metals such as palladium, then plated with rhodium for a bright white finish. Over time the rhodium plating can wear and require re-plating. Platinum is a naturally white metal that never requires plating and develops a soft patina over time. Platinum is denser and typically more expensive. Both are excellent choices for fine jewellery — the decision usually comes down to budget, maintenance preference and the look you want.

If you are not completely satisfied, you may return or exchange your piece within 30 days of delivery for a full refund, no questions asked. Contact us at sabby@presidentjewellers.co.uk to arrange your return. Please note that bespoke and resized pieces may not be eligible for return.

You don't need to know your exact size before you order. You can send us a ring that fits the same finger, a thread or strip of paper measured around the finger, or simply your best estimate — we can work from any of these.

At the silver prototype stage, your size is confirmed and corrected before the ring is ever cast. And all our rings come with complimentary lifetime resizing — fingers change with temperature, seasons and time, and we account for that as standard.

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Our team typically responds within one business day.